Challenge
The company grew from a small crew into a full rental house with hundreds of SKUs, multiple warehouses and steady demand for corporate events, concerts and TV shoots. Sales lived in amoCRM, warehouse in Google Sheets, and kit availability on rig dates was checked manually. Double bookings and missing items in flight cases became routine pain.
The client needed custom software, not boxed CRM: a deal equals an event project with rigging dates, kit lists, prep/return statuses. Serial numbers, repairs and cross-venue moves had to be first-class entities.
Solution
- CRM pipeline: inquiry → quote → reservation → rig → strike → close, custom fields for venue and event type
- Project card links deal, warehouse holds, documents and crew tasks
- WMS: kits, serials, statuses on stock / in rig / repair / at client
- Load calendar with conflict detection on overlapping dates
- Telegram bot for foremen: status pushes and issue/return checklists
- Two-way 1C sync: catalog, shipments, payments
Rollout
Delivery ran in 2–3 week sprints: booking MVP first, then warehouse, then integrations. Real scenarios — emergency fixture swap on site, partial kit return — were modeled in business logic. Team training took three sessions; utilization and margin reports followed after the first production month.